Unable to get on plan to access ESIM activation

[JamesC44]

Hi , I recently purchased a new iPhone 15 plan from sky and previously had a iphone13 now my old sim won't work for calls and texts. The account says it is being set up on the iPhone 15 plan. How long does this usually take? All help is much appreciated 

[caesarome]

You should be able to move the sim from your old iphone to the new one without the need to order a new sim or esim so have you tried this ?

[JamesC44]

I have tried moving my old sim to the new phone and now both don't work on the sky network. Just seems weird I'm probably doing something wrong 

[caesarome]

All you can do is to contact Sky about this to see if they can help.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.