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Discussion topic: Unable to activate sim

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Avatar for Denzil243
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This message was authored by: Denzil243

Message posted on ‎18 Jan 2026 07:27 AM

Unable to activate sim

I bought a phone with a SIM. The SIM plan is missing from my account. Online activation loops back to the dashboard. I need the SIM plan manually provisioned and activated with a new number.

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎18 Jan 2026 07:43 AM

Re: Unable to activate sim

Posted by a Superuser, not a Sky employee. Find out more

Hi @Denzil243  sounds like your new sim has been allocated to a new/different sky account. You will need to call sky for help with this. 

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