Unable to activate sim unable to link please help

[Kira6]

I am unable to link sky id therefore cant activate the sim please help its so frustrating 

[caesarome]

@Kira6 

When you try to link your ID to your mobile account what is happening ?

[Kira6]

It asks to me put the details email, bank code detials, surname and then said details not matched after that it stuck there nothing happened i am now so frustrated i tried first time sky mobile and stuck here 

[caesarome]

@Kira6 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this @caesarome. We’ve sent @Kira6 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.