Unable to access my account

[Lainy3]

When I log in to the my sky app it comes up with my account is not authorised to access the my sky app. It lets me log in on the website but I am unable to view the phone bills. I am not using a vpn and have tried deleting the app and starting again but I still can't get in. How can I get back in please?

[caesarome]

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@Lainy3 wrote:

It lets me log in on the website but I am unable to view the phone bills

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When you try to view your bills what online message are you seeing ?

[Lainy3]

It says 'this page is restricted'

[caesarome]

@Lainy3 

You will have to contacted Sky about this.

You can contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.