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Discussion topic: Unabke to activate esim

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This message was authored by allangrimadl This message was authored by: allangrimadl

Unabke to activate esim

Got my new iphone 16 plus yesterday and converted my sim to an esim however now i cant activate it (error says old phone not compatible with transfer)and i have no network on either ld or new phone to contact customer services for assistance 

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Unabke to activate esim

Posted by a Superuser, not a Sky employee. Find out more

Hi @allangrimadl  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Unabke to activate esim

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by maninthemiddle This message was authored by: maninthemiddle

Re: Unabke to activate esim

I have the same set of issue on new iPhone 16. Old iphone SE not running IOS 16 so eSIM transfer doesn't work. I can get to my plan QR code but I just get an error message to contact my provider. The Virtual Assistant hasnt helped.

 

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Unabke to activate esim

Posted by a Sky employee

Hi there @maninthemiddle , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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