Unabke to activate esim

[allangrimadl]

Got my new iphone 16 plus yesterday and converted my sim to an esim however now i cant activate it (error says old phone not compatible with transfer)and i have no network on either ld or new phone to contact customer services for assistance 

[63johnw]

Hi @allangrimadl  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[maninthemiddle]

I have the same set of issue on new iPhone 16. Old iphone SE not running IOS 16 so eSIM transfer doesn't work. I can get to my plan QR code but I just get an error message to contact my provider. The Virtual Assistant hasnt helped.

[Greenfingers001]

Hi there @maninthemiddle , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147