Two mobile numbers

[Kellyjackson198]

Upon taking out new contract with sky I asked for the number to transferred from old account, yet the number you provided is also active with messages. Please can you tell me why I am contactable with two numbers 

[PandJ2020]

Not us, we're other customers here...

Numbers cannot be transferred across Sky accounts.  Only via a PAC code from a different provider.

Can you explain what's happened.  If you've activated a new SIM then it will have a new number and sometimes (because they are recycled) they can be attached to services such as WhatsApp.

[Kellyjackson198]

Yes was activated and PAC. Code used but the temp number and transferred number are working along side each other one sim 

[PandJ2020]

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@Kellyjackson198 wrote:

Yes was activated and PAC. Code used but the temp number and transferred number are working along side each other one sim 

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Only one cellular number will be working.

The temporary number will be linked to your apps., e.g. iMessage.  You haven't said what sort of phone you have...