Trying to setup eSIM...

[Stuart187]

I get this message every time I need a 2FA text from Sky to activate an eSIM: Sending Failed in red

Been trying for 3 days now. I can't convince the chat bot of my problem so I'm asking here.

Logged -out, restarted phone etc. none of it works. My screen is broken and slowly dieing so if not fixed soon I will have no phne 😞

[63johnw]

Hi @Stuart187 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[_Claire]

Thanks for escalating this @63johnw  We’ve sent @Stuart187 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.