Trying to purchase a ipad

[MeganElizabeth2]

Why can i not a monthy payment plan for a ipad or phone but i oay you all the time for my monthly bill with sky?m streaming and broadband! 

[caesarome]

You haven't said what is happening so could it be that you are failing the credit check that takes place when you are placing the order. A credit check is not taken for TV accounts.

[Daniel0210]

@MeganElizabeth2 

Do you mean you're failing the credit checks? 

For a device Sky do carry out a second, more thorough check. Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded in about 14 days.