Transferring number to sky

[Craig+F]

Has anybody else had an issue when changing their old number over to sky? I have an iPhone 17 and I have been informed by sky that my old number is now active but that's not the case. I have tried manually changing my number in the settings but it won't save. I have reset my phone several times. I have even reset my network settings and at first it shows up with my old number but then it will change back to the number given to me by sky. I have contacted sky several times about it and they've not really helped me. If anybody else has had this issue could you please let me know if you managed to resolved it please. Thank you in advance.

[caesarome]

@Craig+F 

Do you have a plastic Sky sim in your phone or are you using an esim, if a plastic one you might well find that a replacement one will fix this so if you want to try this you will need to get in contact with Sky again so they can get one sent out to you.

[Craig+F]

Thank you for the reply. No I have an eSIM. 

[GemsMcN]

Sorry I can't help but I am having exactly the same issue and seems like no one at Sky is able to help a just told me that everything has switched over as planned.. Mines a plastic sim though. Have you switched from VOXI at all?

[Craig+F]

Hi my transfer was from Giffgaff. I've been reading through a few other posts on here about similar experiences and it's not filling me with much confidence. I did however figure out last night that the number has changed to the cellular number on my daughters iPad. I originally thought it had reverted back to the number to the number given to me by sky when taking out this new contract but that's not the case. I will be getting touch with them today to let them know.