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Discussion topic: Transferred number over to sky

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This message was authored by: Vkpufc

Transferred number over to sky

This week I started a new contract with sky, joining from o2. I got my pac code and transferred my old number to my new contract. I had the text that said it's all done and yes when people call they come through to my phone BUT text that I send are being sent on the sky number that came with the new contract and when I go into my details on the phone it's the sky number? 

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This message was authored by: caesarome

Re: Transferred number over to sky

Posted by a Superuser, not a Sky employee. Find out more

@Vkpufc 

Is it an iphone you have got ?

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This message was authored by: Vkpufc

Re: Transferred number over to sky

It is yes 

This message was authored by: caesarome

Re: Transferred number over to sky

Posted by a Superuser, not a Sky employee. Find out more

@Vkpufc 

As this is an iphone refresh the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

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This message was authored by: Vkpufc

Re: Transferred number over to sky

Thank you it seems to have worked 👍

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