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Discussion topic: Transfer my old number

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This message was authored by: Teresa1012

Message posted on ‎09 Jul 2026 08:58 AM

Transfer my old number

I sent a pac code but I don't know when my new phone will start to work , still using my old one

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This message was authored by: GD1

Message posted on ‎09 Jul 2026 09:13 AM

Re: Transfer my old number

Posted by a Superuser, not a Sky employee. Find out more

@Teresa1012  You new phone will work straight away, it's the sim that you port a number to & from.  Have you ordered a new Sky sim or eSim?

 

Are you porting in from another provider?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎09 Jul 2026 09:30 AM

Re: Transfer my old number

Posted by a Superuser, not a Sky employee. Find out more

@Teresa1012 

If you are moving a number from a different network to Sky when did you give Sky your pac code ?

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This message was authored by: Teresa1012

Message posted on ‎09 Jul 2026 12:03 PM

Re: Transfer my old number

I set it up yesterday, I put the SIM card in from my old phone but can't make or receive calls  and can't ring sky for help 

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This message was authored by: Teresa1012

Message posted on ‎09 Jul 2026 12:05 PM

Re: Transfer my old number

Put sim on today but can't get or make call so I can't ring sky for help . Sent package code yesterday 

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This message was authored by: caesarome

Message posted on ‎09 Jul 2026 12:11 PM

Re: Transfer my old number

Posted by a Superuser, not a Sky employee. Find out more

@Teresa1012 

If you gave Sky your pac code yesterday then the transfer should happen today so it might not have happened yet so when it does Sky will tell you via email or text so up to then your sim from you previous supplier should still work.

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