The problem is that I ordered and it was returned

[Khosravi]

Hello, I placed an order for a phone with SIM card and AirPods, the money was deducted from my account and connected to my direct debit, but the order was canceled.

[GD1]

@Khosravi  It's likely you failed the enhanced credit check, you would need to call Sky to see if this the reason, please be aware they can't tell anything about your credit file.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Daniel0210]

@Khosravi 
See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.

[Mistic123]

I've also had the same problem - sky are helpless - aparantley upon DPD delivery it was in a different name . Now they said that I can only make a new order which will affect credit score