@Sophia76
Have you tried deleting the app, rebooting your mobile then installing the app once more ?
If that doesn't work you will need to contact Sky for help with this so as well as calling them on 150 they can also be contacted via one of the social media links that are at the bottom of this page.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
