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Discussion topic: Taking payments when contract has expired

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This message was authored by: MGMGMGMGMGMG

Message posted on ‎23 Dec 2024 05:21 PM

Taking payments when contract has expired

Sky have continued to take payments from my account even though my contract has expired and paid in full. 
I am unable to cancel as according to Sky I no longer have an account to cancel. 
Absolute sham. 

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Avatar for caesarome
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Message posted on ‎23 Dec 2024 05:24 PM

Re: Taking payments when contract has expired

Posted by a Superuser, not a Sky employee. Find out more

@MGMGMGMGMGMG 

Are they taking the payment for your paid off device or the sim or both ?

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Message posted on ‎23 Dec 2024 05:40 PM

Re: Taking payments when contract has expired

Posted by a Superuser, not a Sky employee. Find out more

If it was a dataplan then it does not 'expire' until you cancel it.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎23 Dec 2024 09:58 PM

Re: Taking payments when contract has expired

They're taking the same amount they always have, for both the sim plan and device. 

I can't cancel anything because they say there's nothing to cancel 😂

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This message was authored by: MGMGMGMGMGMG

Message posted on ‎23 Dec 2024 09:59 PM

Re: Taking payments when contract has expired

I don't just want to cancel the DD in case I'm slapped with a 'missed payment' on my credit score. 

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Message posted on ‎23 Dec 2024 10:05 PM

Re: Taking payments when contract has expired

Posted by a Superuser, not a Sky employee. Find out more

You will have to call Sky about this because if your account says the device has been paid off then only by speaking to them can you get this looked into.

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