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Discussion topic: Swopped mobile

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This message was authored by: Kirsty123window

Swopped mobile

I need help 

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This message was authored by: PandJ2020

Re: Swopped mobile

Posted by a Superuser, not a Sky employee. Find out more

Go ahead and tell other customers what help you need...

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Kirsty123window

Re: Swopped mobile

I did a mobile swop and sent my iPhone 13mini back on the 1st August. Sky saying they still haven't received it. I have proof my receipt that I sent it back 

This message was authored by: PandJ2020

Re: Swopped mobile

Posted by a Superuser, not a Sky employee. Find out more

If it's 'lost in the post' then you need to pursue the courier.  Any compensation may not cover the value of the item though.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: Swopped mobile

Posted by a Superuser, not a Sky employee. Find out more

@Kirsty123window 

Where does the tracking show that the phone is so has it arrived at the warehouse because if it has it can take a good few weeks to be inspected and your account to be updated.

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