Switched to Sky from O2 but now have problems making and receiving calls

[Carlmoh]

Having been with 02 for over 20 years, I switched to Sky in November 2025 as they were offering a cheaper deal but still on the O2 network.

However, since switching over, very often,  I can't receive or make calls, even though I have 4 or 5 bars on the signal strength display. People that call me often then have to leave a message on the answering service as they can't get through. If I'm making a call, I often have to make several attempts before the line connects. It's as if I'm on an O2 second rate service compared to when I was with O2 directly.

Has anyone else experienced something similar to this?

[Jason-]

Hello @Carlmoh, thanks for taking the time to join our Community and make your first post! 🥳

We're sorry it's to report issues with your service since joining Sky Mobile. I'll send you an invite to a private chat shortly and we can help you get this working better for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

[JuBu]

I know this is a long time ago but I gave just swirched from o2 to Sky mobile and cannot receive or send calls or texts so essentially am paying for no service?? I have already turned phone in / off etc.

J

[caesarome]

@JuBu 

Has Sky told you that your number has transferred over and if they have is the correct number shown in the settings on your phone ?