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Discussion topic: Swap packaging

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This message was authored by: Jenx93

Message posted on ‎04 Dec 2024 01:45 PM

Swap packaging

Hi, I didn't realise to open the packaging for my new phone a certain way in order to send my old one back and its slightly damaged at the edges. I've cellotaped them and the box is mostly intact so I think I can use it but want to make sure they will accept it like that?

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This message was authored by: caesarome

Message posted on ‎04 Dec 2024 01:47 PM

Re: Swap packaging

Posted by a Superuser, not a Sky employee. Find out more

As long as the device is in the box then the state of the box itself isn't an issue. Jut remember to get and keep proof of posting when returning it.

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This message was authored by: Jenx93

Message posted on ‎04 Dec 2024 01:49 PM

Re: Swap packaging

Ok great thanks 😊 

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This message was authored by: AmyHappy_

Message posted on ‎16 Jul 2025 09:02 PM

Re: Swap packaging

Was this ok to send back Iv done the same? 

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