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Discussion topic: Swap not processed

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Avatar for Benjamin27
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This message was authored by: Benjamin27

Message posted on ‎22 Apr 2025 06:53 PM

Swap not processed

I have sent my old phone back with the prepaid box and Royal Mail said it has been delivered but nothing showing up on my sky account. Should I be concerned or is it normal for sky to take awhile. 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎22 Apr 2025 06:56 PM

Re: Swap not processed

Posted by a Superuser, not a Sky employee. Find out more

@Benjamin27 

The norm is about 3 weeks for the device to be delivered, processed, checked for damage and valuation confirmed. 


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