You should use the packaging the new device came in and the label should be inside (although reportedly difficult to see). If this has been discarded you'll need to call Sky to arrange another.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
If you haven't got the packaging then the free number to call Sky on is just 150.
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