Swap Return Lost

[Jdubbya]

Hi, hoping somebody at Sky Mobile can help. I've recently gone through the process of swapping my phone for a new one and duly packaged my old phone up for return via the pre-paid Royal Mail 48 hour tracked service. 7 days later and the return status has not updated nor been delivered back to Sky. I suspect it will not find its way back to Sky meaning I will not receive the swap value nor the £200 credit for buying a Pixel 10. This will ultimately leave me at a loss of £250! Any advice, gladly accepted.

[PandJ2020]

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@Jdubbya wrote:

Hi, hoping somebody at Sky Mobile can help. 

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You are not contacting Sky here.  (It's a customer-led help forum)

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I suspect it will not find its way back to Sky meaning

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Returns can take 3-4 weeks to be processed by the return centre.

If Royal Mail have 'lost' the phone then you probably need to pursue them for the loss.  Otherwise, call Sky (150 from a Sky SIM).