Still not able to use Piggybank online, virtual assistant hopeless

[Deffstar]

I tried to use the Piggybank to transfer 2 gigs of data to my phone and my sons, but every time I try it, "sorry an error has occurred" or words to that effect.

I tried the Virtual Assistant but every time I tried to word it differently or speak to someone online, I just get a link to the information page about Piggybank which is as useful as closing my eyes to see something.

Does anyone at Sky know whether or when this is actually going to get fixed without having to ring 150 (or whatever number it is to talk to someone, just to do something that should be available online)?

I am beginning to wish I hadn't bothered to renew my contract with Sky Mobile now....

[caesarome]

@Deffstar 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Deffstar.

[Deffstar]

What is the invite for and how do I access it please?