Still awaiting a call back

[Tracywarner]

I swopped my 17e for 17 pro was told I would get 609 for 17e and this would clear my contract for 17e but then I got told nothing and you want 400 plus on next payment and this was forward to investigate team who said I would receive a call back but I haven't heard anything I have phone you 5 times spoken to 16 people and it's still not sorted so payment will stop until someone rings me and this is sorted

[PandJ2020]

Withholding payment won't sort it.  Indeed, it will mark your credit history.

ps you're not contacting Sky by posting here.

[Daniel0210]

@Tracywarner 

Frustrating as it sounds cancelling your payment method is definitely not a good idea and it will cause you lots of additional problems…

The relevant services will be restricted, you won't be able to call Sky, the account can't be cancelled, late payment fees will be added monthly and then Sky will involve a debt recovery company which will affect your credit rating.