This discussion topic has been answered Discussion topic: Sky stopped working whilst in Canada
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Message posted on 10 Jun 2025 03:34 PM
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Re: Sky stopped working whilst in Canada
Hi,
I tried all of these steps whilst in Canada and none of them worked on mine and my wife's phone who is also on Sky. I have returned to the UK today and I am currently travelling back home. But I will be in contact with Sky to discuss the issues experienced by myself and other users whilst in Canada. Very poor service from sky sending out help pages that did not work and whilst in Canada no way to get any support from them !!!
Message posted on 10 Jun 2025 03:39 PM
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Re: Sky stopped working whilst in Canada
This has been marked as answered by Sky it is NOT I repeat NOT resolved by the the answer provided. My solution was to buy a Saily ESIM as a work around as Sky failed to resolve it for me and other users experiencing problems in Canada.
Message posted on 10 Jun 2025 03:54 PM
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Re: Sky stopped working whilst in Canada
@Skyranger wrote:
This has been marked as answered by Sky it is NOT I repeat NOT resolved by the the answer provided.
That post has been currently marked as the answer so that newcomers to the thread can immediately see that Sky are investigating and are providing help to resolve it. It's very likely to change in due course.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 10 Jun 2025 06:05 PM
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Re: Sky stopped working whilst in Canada
@Skyranger - I'd be grateful if you could provide any update you receive from Sky once you're back in the U.K on this thread as I'm unable to contact them. Thanks again!
Message posted on 10 Jun 2025 06:07 PM
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Re: Sky stopped working whilst in Canada
@Samraj Hi, I have tried all of these steps to no succces. Please can you provide us with an update on the thread once you have one. Thank you.
Message posted on 10 Jun 2025 07:27 PM
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Re: Sky stopped working whilst in Canada
Hi Samraj,
Yes, thanks so much for your help. I followed your instructions and I now (after 2 weeks!) have a signal. I am very grateful to you but surprised that Sky doesn't monitor this sort of thread more thoroughly! Anyway, thanks again!
Message posted on 11 Jun 2025 05:53 AM
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Re: Sky stopped working whilst in Canada
@Chris1835 wrote:Hi Samraj,
Yes, thanks so much for your help. I followed your instructions and I now (after 2 weeks!) have a signal. I am very grateful to you but surprised that Sky doesn't monitor this sort of thread more thoroughly! Anyway, thanks again!
Hi @Chris1835 could you explain which thing actually solved your issue as it may help others ?
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 11 Jun 2025 01:59 PM
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No network connection in Canada, SOS permanently showing
Arrived in Canada both mobiles showing on SOS. No network connection. Have tried all the settings with no luck.
Message posted on 11 Jun 2025 02:08 PM
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Re: No network connection in Canada, SOS permanently showing
Customers in Canada have recently been experiencing difficulties so I have moved your post to this thread. Sky are aware and in th3 meantime please try the advice in the post currently showing as the answer.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 11 Jun 2025 02:32 PM
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Re: Sky stopped working whilst in Canada
Thanks. I have purchased an eSIM via Saily so hopefully back in operation.
Message posted on 11 Jun 2025 05:57 PM
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Re: Sky stopped working whilst in Canada
I am having the same problem in Canada. Still saying SOS. Please can sky resolve this
matter urgently.
Message posted on 11 Jun 2025 06:01 PM
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Re: Sky stopped working whilst in Canada
In the interim have you tried the workaround as per the post marked as the answer?
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 11 Jun 2025 06:01 PM
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Re: Sky stopped working whilst in Canada
My gratitude was too premature! I have now lost signal and returned to SOS only. Tried the advice again and this time NOTHING!
Message posted on 12 Jun 2025 07:13 PM
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No service in Canada
Message posted on 12 Jun 2025 07:22 PM
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Re: No service in Canada
Canada is one of the countries that people do seem to have issues in for some reason so depending on what device you have try going through the help guide here:
https://www.sky.com/help/articles/sky-mobile-roaming-problems-no-signal-apple
https://www.sky.com/help/articles/sky-mobile-roaming-problems-no-signal-android
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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