Sky mobile upgrades

[Mr+M+Cole]

So I've been a customer with sky mobile for 3 years. My phone isn't at its best so decided to do an upgrade. The option for upgrade my device dissapeared, I believe this is due to the device being paid off. Because there is no explanation on what to do I clicked buy product and setup with a new I phone 13. But now it still shows my old device and the new one which is waiting to be delivered. I wanted an upgrade not a completely new sim. I want to keep my old number as well, is there anyway at all to rectify this issue? I've had the same number for nearly 20 years and every where I look says I can't transfer my new number over if I am with sky to another sky sim? Seems silly since ive been with them for 3 years? 

[63johnw]

Hi @Mr+M+Cole  just put your old sim in the new phone and don't activate the new one and you won't be charged and it will drop off your account. 

[Mr+M+Cole]

Thank you for the reply 🙂 that's a good point. The new sim has a better and cheaper deal attached to it. Do you know if there is a way of keeping my number along with the new deal? 

[63johnw]

Hi @Mr+M+Cole  you could try calling sky on 150 on your old sim and explain what you are trying to do and they may put that offer on the old sim (they also may not as those deals tend to be for new/additional sims). 

[Mr+M+Cole]

Thank you for your help! I may give them a call once I have the phone.