Discussion topic: Sky mobile parental controls will not switch off
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 19 Sep 2025 01:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky mobile parental controls will not switch off
Ok, so new to sky mobile.
All the 4 SIMS i've set up have parental controls on them set by SKY. I've followed the instructions to switch off (which includes entering a bank card and paying a £1, which apparently gets refunded) however, they don't switch off.
It's very annoying
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 19 Sep 2025 01:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky mobile parental controls will not switch off
Hi @AJB59 it has to be a credit card not a bank/debit card. If you don't have one but have credit agreements with sky for the phones then call sky on 150 and that can be used to turn them off.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 19 Sep 2025 01:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky mobile parental controls will not switch off
I did use a credit card and it still hasn't turned off?
Message posted on 19 Sep 2025 01:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky mobile parental controls will not switch off
It might be one of these things can take a little while to kick in. While it dies you should be able to access adult content when connected to a Wi-Fi connection.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 19 Sep 2025 01:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky mobile parental controls will not switch off
In that case @AJB59 give sky a call on 150 for help.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 19 Sep 2025 01:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky mobile parental controls will not switch off
Then call Sky as stated by @63johnw
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page