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Discussion topic: Sky mobile parental controls will not switch off

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This message was authored by: AJB59

Sky mobile parental controls will not switch off

Ok, so new to sky mobile.

All the 4 SIMS i've set up have parental controls on them set by SKY.  I've followed the instructions to switch off (which includes entering a bank card and paying a £1, which apparently gets refunded) however, they don't switch off. 

 

It's very annoying

 

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This message was authored by: 63johnw

Re: Sky mobile parental controls will not switch off

Posted by a Superuser, not a Sky employee. Find out more

Hi @AJB59  it has to be a credit card not a bank/debit card. If you don't have one but have credit agreements with sky for the phones then call sky on 150 and that can be used to turn them off. 

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This message was authored by: AJB59

Re: Sky mobile parental controls will not switch off

I did use a credit card and it still hasn't turned off?

This message was authored by: caesarome

Re: Sky mobile parental controls will not switch off

Posted by a Superuser, not a Sky employee. Find out more

It might be one of these things can take a little while to kick in. While it dies you should be able to access adult content when connected to a Wi-Fi connection.

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This message was authored by: 63johnw

Re: Sky mobile parental controls will not switch off

Posted by a Superuser, not a Sky employee. Find out more

In that case @AJB59  give sky a call on 150 for help. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by: Daniel0210

Re: Sky mobile parental controls will not switch off

Posted by a Superuser, not a Sky employee. Find out more

@AJB59 

Then call Sky as stated by @63johnw 


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