Sky mobile order cancelled

[minying19999]

Hello,

I ordered a iphone 17 on 5th June but I wasn't able to recieve it at home so it got cancelled so I ordered it again 6th June where it's been pending for 3 weeks as of now. during those three weeks I have called sky multiple times where I have ordered via call and online but was cancelled. "We consider any current or previous relationships you may have had with Sky and we participate in data sharing with Credit Reference and Fraud Prevention agencies. As a result of our checks we are unable to proceed with your Sky Mobile order." M

My credit score is great so I don't understand what to do and I really need a phone as I am going on a trip soon and my current phone isn't surviving.

[Daniel0210]

@minying19999 
See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

[minying19999]

Yes I've checked my credit score before and it was fine. I've called them and I don't know what to do please advise me if possible 

[Daniel0210]

@minying19999 

I would consider going elsewhere but unless you can purchase the device outright you're always at risk of a refusal for credit. 

[Raudah]

The same thing is happening to me after being with Sky Mobile for over 6 years and having and having over 7 devices paid for, and now they keep cancelling my order with the same fraud email. Absolutely nothing has changed withscore,redit score, except it's actually gotten better. When I call them, they can't understand why it's happening. It's a glitch on their side, and it's happening to many others, and they refuse to take accountability.