Called 3 December as for some reason I could not roll over piggy bank data said there was a error
told it would be fixed in 24 hours
Called again on the 5th to be told there still an error and if i upgraded my SIM cards for the 4 sky phones I have I would have data so I did. They gave me a good discount so I agreed
Called again on the 6th as I could see my next bill and the discounts had not been applied. This was fixed.
Called again on the 8th to be told it would be the next day
Called again on the 9 th to be told it would be fixed in 24 hours
Tried on the 12 and everything was working and could roll data back ete brilliant!!
called on the 13th December as it has all disappeared to be told my account had been deleted but would be fixed in 48hours
called on the 15th December as still the same and told a couple more days
called again on the 17 as not working and told 24hours
called again on the 19th as still my account not fixed and still no roll over of piggy bank
called again on the 21st December and they said the back office team could see my account and everything would be fine and they would take payments etc in January
I asked if my service would stop and told categorically no as it was all ok
called again on the 23rd to double check and told I would get a call on the 28th to make sure everything was ok
today is the 28 and all of our phones have been disconnected and no service !!!!! What is going n Sky
11 calls averaging 2 hours as I have to speak to 4 diffferent people who all ask me the security questions and then again today on the phone for another 40 mins to then be cut off
can anyone help or have a number that I can escalate this problem as I think I have spoken to at least 30 sky staff who cannot !!!
