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Discussion topic: Sky mobile bill showing errror message

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Rachel157
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Sky mobile bill showing errror message

‎18 Nov 2024 06:14 PM

For the past four or five days, whenever I try to view any of my Sky mobile bills, I get an error message. Why has this started happening, and why is live chat unavailable during the proposed working hours so I can't escalate this issue? 

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caesarome
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Re: Sky mobile bill showing errror message

‎18 Nov 2024 07:18 PM

Posted by a Superuser, not a Sky employee. Find out more

@Rachel157 

What is the error message that you are seeing ?

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Rachel157
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Re: Sky mobile bill showing errror message

‎18 Nov 2024 07:47 PM

'There was a problem loading your bill, please try again later'. It's been the same for days now 

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caesarome
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Re: Sky mobile bill showing errror message

‎18 Nov 2024 07:49 PM

Posted by a Superuser, not a Sky employee. Find out more

If you would like this can be escalated to Sky's messaging team who should get in contact with you via here tomorrow ?

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Rachel157
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Re: Sky mobile bill showing errror message

‎18 Nov 2024 11:16 PM

Yes, I would like this to be escalated to Sky's messaging team 

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63johnw
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Re: Sky mobile bill showing errror message

‎19 Nov 2024 08:15 AM

Posted by a Superuser, not a Sky employee. Find out more

To get you some help @Rachel157 I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

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Lisa-P1987
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Re: Sky mobile bill showing errror message

‎19 Nov 2024 10:21 AM

Posted by a Sky employee

Thanks for escalating this. We’ve sent Rachel157 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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