Sky mobile bill showing errror message

[Rachel157]

For the past four or five days, whenever I try to view any of my Sky mobile bills, I get an error message. Why has this started happening, and why is live chat unavailable during the proposed working hours so I can't escalate this issue? 

[caesarome]

@Rachel157 

What is the error message that you are seeing ?

[Rachel157]

'There was a problem loading your bill, please try again later'. It's been the same for days now 

[caesarome]

If you would like this can be escalated to Sky's messaging team who should get in contact with you via here tomorrow ?

[Rachel157]

Yes, I would like this to be escalated to Sky's messaging team 

[63johnw]

To get you some help @Rachel157 I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Rachel157 an invite to chat.