Sky is

[Robyn32]

Keeps asking me to link, then says it's linked but reading me can't get onto what I need to do so on

[63johnw]

Hi @Robyn32  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Thanks for escalating. We've sent an invite to @Robyn32.