Sky id

[Joseph4472]

Hi can someone help I have purchased a new ph but can't access the credit agreement as the system can't link my sky id to my email anymore. I have recently cancelled my tv package and only have sky mobile. I spoke to some one yesterday and he he's told me it's a "fault in the local mast" surely this can't be right? Anyone any ideas how to get back into the mobile section of my sky?

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Joseph4472.

[Lisa-P1987]

Update - spoken to @Joseph4472  and after a few checks, we have found they need to call our dedicated Sky ID team. 🙂