Sky esim no confirmation code x2

[cd941]

I run sky to get a brand new number, they said they will cancel my old sim and give me a new sim.

I never received a conformation code to activate it

I can only see the following online "We're still activating your SIM"

I then rung again and i was told it was cancelled by 'the back end' whatever that means. The call center ordered a new one.

However i did not receive the confirmation code for that too. 

I imagine my old sim will be cancelled on the 25th. If i have not received my esim activation by then, ill be moving providers.

[caesarome]

Did Sky order you a physical sim because if they did then the activation code will have came with it.