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Discussion topic: Sky eSIM not performing

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This message was authored by: Mv72

Message posted on ‎01 Aug 2026 01:18 PM

Sky eSIM not performing

I've recently transferred from Tesco to Sky but I'm unable to make/receive calls or SMS messages however WhatsApp works and I can browse the internet. 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎01 Aug 2026 01:38 PM

Re: Sky eSIM not performing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mv72  if this is an android phone try this. 

 

On Android, find the 'Sky Menu' app.
- Select 'Roaming'
- Ensure both 'Automatic' and 'Sky Settings' have '>' in front of them.

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