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Discussion topic: Sky device not adding to account

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Avatar for Kellyginger
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This message was authored by: Kellyginger

Message posted on ‎27 Apr 2025 01:42 PM

Sky device not adding to account

Hi I've changed phones and tried to link my sky app to my new phone the tv part has come over but my sons mobile device account hasn't does anyone have any idea on how to bring it over?
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎27 Apr 2025 01:45 PM

Re: Sky device not adding to account

Posted by a Superuser, not a Sky employee. Find out more

If your sons phone was ordered on the same account that your previous phone was on then it should be on your account so if it isn't showing then it might be for whatever reason it was ordered on a different account so you will have to call Sky on 150 to ask them to look into what account it was ordered on.

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This message was authored by: Kellyginger

Message posted on ‎29 Apr 2025 04:42 AM

Re: Sky device not adding to account

Thank you ill have to try to call them all I've done is upgraded my phone and when updating apps my tv account has come over but not the phone.

Thank you for the reply 

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