Sky VIP Diamond. Phone not transferred to US network

[Pippette]

I understood that I would get free mobile data, plus calls and texts to the UK, when I travelled to the USA.  I've not received the new network text so can't use the service

[Daniel0210]

@Pippette 

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems 

Additionally could you have exceeded the fair usage policy? https://www.sky.com/help/articles/sky-mobile-fair-usage-policy. 

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

[Pippette]

Thank you for replying. I have done all this, but no joy. I need to speak with Sky, but can't ad I don't have any network / signal

[Daniel0210]

@Pippette 

You could try contacting via social media, the links are at the bottom of this page for  Instagram and Facebook.