Discussion topic: Sky Mobile outage in Lancaster UK

This message was authored by: Paul208mj · ‎22 May 2023

We have had reduced or no mobile signal in the Lancaster area for over a week now. We've been told it's an issue with a phone mast that could take until after the 1st June to sort. Please tell me that we are going to be refunded in some sort of way. I have 5 contracts and pay over £100 and to not be able to use the phones is ridiculous. Has anyone else had this issue.

This message was authored by: 63johnw · ‎22 May 2023

Hi @Paul208mj the normal advice is once the fault has been fixed call sky to discuss any refunds. No point at the minute as it's not known how long it's going to be out.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: PandJ2020 · ‎22 May 2023

@Paul208mj wrote:
Please tell me that we are going to be refunded

You're asking other customers here. Call Sky on 150 (when you have a signal).

I am just another Sky customer and my views are my own

Discussion topic: Sky Mobile outage in Lancaster UK

Sky Mobile outage in Lancaster UK

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