Hi everyone,
I placed a Sky Mobile order for a Samsung Galaxy Z Fold8 Ultra and Galaxy Watch9.
The phone and watch are both already showing under My Products in my Sky account. I also have a credit agreement number, and my account shows a payment as “Paid” with a £0 balance.
Under My Orders, the order is showing as processing, and my eSIM says “Activation due.” Sky customer service told me the order is currently processing and that I’ll receive tracking details once it’s dispatched, but they couldn’t confirm whether it has been fully approved yet.
Has anyone had the same experience? Does having the device listed under My Products, a credit agreement showing, and payment taken normally mean the order has passed the credit checks and is just waiting for dispatch?
Thanks!
