@Rebecca1990
Does any mast issues show here for you:
https://www.sky.com/help/servicestatus/mobile
If not then you will have to contact Sky, perhaps via social media as there are links at the bottom of this page to their sites or via the messaging service here:
https://www.sky.com/help/articles/replacement-sim
Select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.
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