Sim ssues

[Jacqueline29]

• I can't make a call without a message saying the other person is busy and they get the same message if they phone me. I also can't connect to the internet unless on WiFi. I have tried turning my phone off and on and tried my SIM in a different phone but same issues. This has been happening for a couple of days now.

[caesarome]

@Jacqueline29 

Are you able to call Sky on 150 to report this to them, if you are saying nothing when asked anything by the bot and remain on the line.

[PandJ2020]

Any mast issues listed here: https://www.sky.com/help/servicestatus/mobile

[Jacqueline29]

The same thing happens when I try to call 150. I don't use a landline. 

[Jacqueline29]

No issues 

[Jacqueline29]

Is there anyone from Sky that can help? I think it's a SIM issue

[caesarome]

@Jacqueline29 

As you can't call then try using social media as Sky as there are links to their sites at the bottom of the page.

[Jacqueline29]

Used my daughter's phone to ring them. They are sending me a new SIM. Fingers crossed it solves the problem.