Sim not working

[Millor]

I transferred my data from my old iPhone to a new one and created an ESIM which I have never done before, I've put my new sim in my new phone and it's not working at all. I can't call, text or use my data. 
My iCloud and everything else is set up but my sim isn't working.

[caesarome]

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@Millor wrote:

and created an ESIM which I have never done before, I've put my new sim in my new phone

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It isn't clear here what you have done so are you trying to use an esim or a physical sim ?

[Millor]

I set up an eSIM when I was transferring my data but that isn't working and neither is my actual sim 

[63johnw]

Hi @Millor  once you set up the esim then that cancels the physical sim. Did you receive the QR code and scan that to set up the esim ? 

[Millor]

no I didn't receive a QR code 

[63johnw]

Sounds like you haven't activated the esim correctly @Millor  would you like to be escalated to the messaging team on here to see if they can help ?

[Millor]

Yes please 

[63johnw]

I have escalated your post @Millor  so look out for a coloured speech bubble on here inviting you to a private chat. 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147