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Discussion topic: Sim not activating

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Avatar for debbieday
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This message was authored by: debbieday

Message posted on ‎26 Sep 2026 08:57 AM

Sim not activating

Hi, im still waiting for the sim to activate 24 hours after registering it? The registration keeps telling me im not the account holder and cannot proceed.

 

i already have 3 sims on my account - is it a sky mobile fault? 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎26 Sep 2026 09:02 AM

Re: Sim not activating

Posted by a Superuser, not a Sky employee. Find out more

Hi @debbieday  are you the account holder and do you have access to the primary sim on your account ?

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