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Discussion topic: Sim card activation

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This message was authored by: Greenandwhite334

Message posted on ‎15 Oct 2026 08:52 PM

Sim card activation

Hi I have taken ouyan additional phone contract and when trying to add the SIM card it says that I am not the account holder.
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎15 Oct 2026 09:37 PM

Re: Sim card activation

Posted by a Superuser, not a Sky employee. Find out more

@Greenandwhite334 

Have you managed to order the phone or are you unable to do this as well as ordering the sim ?

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This message was authored by: Greenandwhite334

Message posted on ‎15 Oct 2026 09:38 PM

Re: Sim card activation

I have ordered the phone and SIM card but when I try to activate the SIM card this is what it says 

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This message was authored by: caesarome

Message posted on ‎15 Oct 2026 09:43 PM

Re: Sim card activation

Posted by a Superuser, not a Sky employee. Find out more

If you are logged in with the same details, so email address, that you used to place the order then you will have to give Sky a call to ask them to get it activated.

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