Significant delivery issues

[Joonas123]

Hello,

I’m posting to see if anyone else has been unfortunate enough to go through similar hassle with product deliveries from Sky.

I ordered a new iPhone almost a month ago and despite Sky being initially prompt with sending it, I still don’t have it - and to make it even worse neither Sky or DPD seems to have no idea as to where the phone is. 

Despite being at home for every scheduled delivery attempt, I have now received five consecutive “Sorry we missed you” notifications from DPD. I have contacted both Sky and DPD customer service multiple times, almost every day at this point, and I am repeatedly reassured the issue will be resolved but nothing has happened.

Whilst I acknowledge that the issue is largely due to DPDs mistakes, given the scale of the inconvenience, the repeated misinformation, the time wasted, and the complete breakdown in basic service from Sky’s side too is, in my opinion, inadequate.

Hence, asking whether anyone has come across similar turns of events and if so, how was your situation resolved? Anything I could move the needle!

Thank you

[63johnw]

Hi @Joonas123  have you tried an official complaint ?

https://www.sky.com/help/articles/how-to-make-a-complaint

[Brightfield28]

I haven't 123, but this sounds like it needs to be escalated ASAP

[Joonas123]

Hey, thanks for the prompt response! 

Yes, wrote a formal complaint already more than a week ago without any response/update - as with the delivery too

Thank you regardless & have a great day

[Daniel0210]

@Joonas123 

Sky have up to 8 weeks to resolve a complaint or issue a deadlock letter. 

[Joonas123]

Thank you for clarifying! Makes sense! Hopefully receiving some answers before the 8-week deadline...