0

Discussion topic: Signal lost in Tenerife

Reply
Avatar for MattL2
Level 0 icon
What's this?
This message was authored by: MattL2

Message posted on ‎04 Dec 2024 05:47 PM

Signal lost in Tenerife

After 5 days in Tenerife 29 November my Mobile data dropped. 2 days later my sky phone linked to Movistar dropped completely. Same problem as June. No excuses ......what is the problem. Should have been discovered by now. Is there a self serving cap on roaming. ??

Report post
Post 1 of 2
355 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎04 Dec 2024 07:24 PM

Re: Signal lost in Tenerife

Posted by a Superuser, not a Sky employee. Find out more
@MattL2 wrote:

 Is there a self serving cap on roaming. ??

It is up to you to set a spend cap if you want to. Not having one set should not cause these issues.

 

Make sure your device is set to abroad:

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad..


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 2
337 Views
0 Likes
Reply
Reply