Service Restricted In Error

[Clare135]

My mobile services have been restricted in error- I have an ongoing, active, formal complaint with Sky about the bill they attempted to take, but theyve just automatically restricted my mobile services, and when I go through to 150, they just keep asking for different amounts of money from me.

I don't need to pay anything. Sky shouldn't have restricted my services. So I just need that removed.

Im in the middle of a safeguarding situation with a child, I need to be able to make calls, urgently.

Someone I spoke to yesterday promised he was removing it. It wasn't removed.

Someone else said it was manager-level authority, so he had to wait for them to come in, in 4-6 hours, then they would do it. It still wasn't done.

I'm not able to access live chat, and there's no longer anyone monitoring Twitter or Facebook.

[PandJ2020]

I'm not sure if the forum team can assist in these circumstances, but I've escalated just in case.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Brill+Gill]

Thanks for escalating this @PandJ2020. We’ve sent @Clare135 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.