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Discussion topic: Scam phone

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This message was authored by: Alfie34

Scam phone

I am a EE customer yesterday I had phone call which turned out scam, I received a iPhone with sim and need to send phone back to sky where it was ordered from by whom I do not know, who do I need to get intouch with this

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This message was authored by: caesarome

Re: Scam phone

Posted by a Superuser, not a Sky employee. Find out more

@Alfie34 

If you are an EE customer then it is EE you need to speak to about this as the chances are someone has gained access to your EE account details and have ordered the phone via it.

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This message was authored by: GD1

Re: Scam phone

Posted by a Superuser, not a Sky employee. Find out more

@Alfie34  How do you know it needs to be returned to Sky?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: twilight+princess

Re: Scam phone

Posted by a Superuser, not a Sky employee. Find out more

Did the caller/scammer say they were from Sky & then offered you a discount or did they say they were from EE/another cellular provider & give the same spiel?
If Sky then you'd need to contact them, if EE then you should get in contact with EE, same for any other - you'd need to contact the specific provider for instructions.
Did they ask for email & password? If they did & you do not have a Sky account then they may have either set one up in your name &/or tried signing in to various cellular providers until they found the correct one (EE) so you might need to change the password for your EE account as well.

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