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Discussion topic: Samsung S25 FE not opening Apps

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This message was authored by: Chester020

Samsung S25 FE not opening Apps

I've just upgraded my phone to a Samsung S25 FE and I'm having issues trying to open some Apps, e.g Hive, Waze and even the Sky App. I have uninstalled them and downloaded the latest version from Google Play, but this hasn't helped. I reboot the phone several times a day, sometimes this works but not always. Im Just wondering if anyone else is having issues? I.e. is it a software issue or a phone issue, in which h place I'll chase a replacement. Thanks in advance for any answers.
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This message was authored by: caesarome

Re: Samsung S25 FE not opening Apps

Posted by a Superuser, not a Sky employee. Find out more

@Chester020 

Do they not open when connected to a Wifi connection or a mobile data one or both ?

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This message was authored by: Chester020

Re: Samsung S25 FE not opening Apps

Both, unfortunately. 

This message was authored by: StanH

Re: Samsung S25 FE not opening Apps

I have the same issue. I'm being upgraded to full fibre Sky bb next week and I'm hoping this will resolve my issue. I'll  provide an update afterwards. 

 

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This message was authored by: Chester020

Re: Samsung S25 FE not opening Apps

I already have a full fibre sky connection and still have this problem. 

 

I've contacted Sky and they are totally uninterested as im out of my 14day cooling off period. 

 

That's service nowadays im afraid. 

This message was authored by: PandJ2020

Re: Samsung S25 FE not opening Apps

Posted by a Superuser, not a Sky employee. Find out more

@Chester020 wrote:

I already have a full fibre sky connection and still have this problem. 

 

I've contacted Sky and they are totally uninterested as im out of my 14day cooling off period. 

 

That's service nowadays im afraid. 


Try Samsung directly: https://www.samsung.com/uk/support/repair/

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: StanH

Re: Samsung S25 FE not opening Apps

For clarity, are you suggesting contacting Samsung because you had the same  issue and Samsung solved it?

This message was authored by: PandJ2020

Re: Samsung S25 FE not opening Apps

Posted by a Superuser, not a Sky employee. Find out more

@StanH wrote:

For clarity, are you suggesting contacting Samsung because you had the same  issue and Samsung solved it?


Other forum posters have reported issues being resolved going direct.

I am just another Sky customer and my views are my own even if you don't like the answers
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