Samsung Fold 4 trade in issues

[ScottAlan99]

 I have been trying to get the £250 trade in offer as shown in the photo and advertised on the sky website. I clicked the link after receiving my Fold 4 today, and had to input the IMEI number of my old iPhone 6s that I wanted to trade in. The Samsung website said the IMEI I had inputted related to and iPhone XS which was incorrect. I had the option to select the correct phone from a drop-down menu but an iPhone 6s wasn't one of the options. I had to select any other iPhone and was offered £1! As the offer said any smartphone any condition I wasn't pleased. I spoke to Sky who said to contact Samsung as it was their promotion. I spoke to Samsung via live chat and they were worse than useless, telling me to speak to Sky and it wasn't their problem. Has anyone had any success/experience with this and knows who to speak to to resolve this? Thanks! 

[caesarome]

I know you are being passed between the two but if your phone is wrongly being identified by the Samsung website then it is them that you will need to contact.

[ScottAlan99]

Thank you-I will go back to Samsung-it was like banging my head against a brick wall with them earlier! I doubled checked the IMEI on the internet and it came back correctly as an iPhone 6s so the issue is definitely with the Samsung website.