SOS in USA after 3 days working normally

[Eddie8476]

After using calls, mobile data and Google maps for 3 days I suddenly got SOS call status only when I arrived in San Francisco. I have a week and a half left so it's really awkward. Skys other advise is to call their 0333 number which is not possible with SOS status. Any help appreciated 

[caesarome]

@Eddie8476 

Try going through this:

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems

[Eddie8476]

Thanks but that just got me to this community page 

[caesarome]

It doesn't for me so it suggests this:

Turn your phone off/on.

See if you can connect to other networks.

Is your spend cap set at £0 or to low ?

1. Go to your My Sky (sky.com/networksettings) account online and sign in.
2. Select the SIM you're having trouble with.
3. Scroll to the bottom of the 'Plan and data settings' page and select Request network settings.

We'll send a notification to your phone or tablet with instructions on what to do next. It might take 5 minutes to come through.