Hi, I’m having an issue receiving automated OTP and verification SMS messages on my Sky Mobile number.
At the moment, I’m unable to receive the two-step verification code from PlayStation Network, despite requesting it several times over a period of several hours. The phone number registered with PlayStation is correct.
My number was ported from Eir to Sky Mobile almost one year ago. Could you please check whether there is still a routing or provisioning issue related to the number porting process?
Please check specifically for:
• A2P and OTP SMS routing
• Short-code or international verification SMS restrictions
• Any SMS barring applied to my line
• Incorrect routing through the previous Eir network
I have already restarted the iPhone, toggled Airplane Mode, turned off Wi-Fi, checked that Apple Messages is the default SMS application, and disabled spam and unknown-sender filtering.
Please refresh or reprovision the SMS service on my line. If necessary, could you escalate this to the mobile network technical team for an SMS routing investigation?
Thank you.
