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Discussion topic: S

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This message was authored by: Eve37

Message posted on ‎10 Jan 2026 11:07 PM

S

I received my phone but I think I have done this wrong It should be an upgrade /new for  I had no option to use my data piggybank

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Avatar for Eve37
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This message was authored by: Eve37

Message posted on ‎10 Jan 2026 11:10 PM

Re: S

I need to return my phone Think I did this wrong it's for my existing number

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This message was authored by: 63johnw

Message posted on ‎11 Jan 2026 07:26 AM

Re: S

Posted by a Superuser, not a Sky employee. Find out more

Hi @Eve37  your messages are a bit confusing ?

 

If you are within the 31 day cooling off period then you need to call sky on 150 to arrange the return. Outside of the 31 days and you can't. 

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This message was authored by: caesarome

Message posted on ‎11 Jan 2026 09:36 AM

Re: S

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@Eve37 

It can't be both an upgrade or new so why do you think you have ordered it wrong ?

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